If you don’t recognize a Cotton Crew HIRE charge on your payment account, please check:
– Is the charge for unlocking fee?
– Is someone you know using your account?
Unrecognized charges often come from another crew member or friends using your payment information. An unfamiliar amount may be a fee from Cotton Crew HIRE app. If not:
– Were you charged a cancellation fee?
– Is the charge an authorization hold?
When a payment method on your Cotton Crew HIRE account is newly added or unused for several days, we will verify it by issuing an authorization hold. Authorization holds are small amounts that appear as “pending” but are never actually charged to your account. These are voided within a few business days, depending on your bank’s policy.
We issue authorization holds to protect against fraud that can result from unauthorized card usage.
If you’re still unable to recognize an Cotton Crew HIRE charge on your account, please provide some additional info to [email protected] with subject heading “UNKNOWN CHARGE”. We’ll be happy to take a look.
Even if you see multiple unrecognized charges, please describe just one to get started.